Frequently Asked Questions

What is MySudsyCrate?

MySudsyCrate is a monthly or quarterly subscription service depending on which product you choose. You receive up to 40% off your products.

How can you afford to offer such discounts?

Labor for packing and shipping boxes is a huge cost for our company. By subscribing you are giving us the convenience of shipping your order with everyone else order and in a predictable box size. Also, we know ahead of time what products we may need to increase stock, saving us time and you money.

Can I unsubscribe?

Yes, anytime you wish. Just send us an email with unsubscribe on the subject line.


What if I only wish to receive the box one time?

No problem, you can unsubscribe immediately after subscribing. Or check the  'Gift' box to tell us it is a gift and you will be given the option to auto renew or not. It doesn't matter if it is a gift for yourself.


Can I receive a refund?

You can be refunded for any box before it ships. Any unused single purchase item is returnable for a full refund minus shipping.  If a product is damaged in shipping or not the one you ordered email us and we will get you a replacement. There are no returns accepted on subscription boxes, however we really do want you to be happy so email us if you are having an issue and we will try to make you happy.


Shipping

We ship to both the United States and most International countries.   Your shipping will be calculated at checkout before you complete your order (you will have to input your location.)   All packages ship on the first of every month no matter the date within the month that you have subscribed. 


Have a question that was not addressed?

Email us at info@sudsysoapery.com